Privacy Policy

What we collect

• Your mobile number, which is how you sign in. We verify it by one-time password.
• The address you ask us to visit, including the map location you confirm, so the sevak can find you.
• Your bookings — what you booked, when, and what you paid.
• Your name, if you give it. It is optional.
• The language you read the site in, so messages reach you in that language.

That is the whole list. We do not ask for your date of birth, your gender, your income, your caste or your religious practice, and there is nowhere to enter them.

What we never hold

We do not see or store card numbers, UPI IDs, bank details or payment credentials. Those go directly to Razorpay, which is certified to handle them. We receive only a payment reference and whether it succeeded.

Why we hold it

• To take a booking and send a sevak to the right door.
• To tell you what is happening with your booking — confirmed, on the way, complete, cancelled.
• To take payment and to account for what was collected.
• To answer you when you contact us about a booking.

We do not sell your data, and we do not use it for advertising.

Who else sees it

• The sevak assigned to your visit sees your address, your phone number and what you booked. He needs all three to do the visit. He does not see your payment details.
• Razorpay processes payments.
• Google provides the address search and map used when you enter your address.
• Firebase verifies your mobile number.
• Supabase hosts our database, in India.
• WhatsApp, through our messaging provider, delivers booking updates.

Each of these receives only what it needs for its part. None of them receives your data to use for their own purposes.

Analytics

We measure how the site is used — which pages are visited, where people stop before completing a booking — so we can make it work better. What we send to analytics is deliberately limited to counts and page names. Your address, your phone number and your name are never sent.

How long we keep it

Booking and payment records are kept as long as tax and accounting law requires. Your profile is kept while your account exists. Ask us to delete it and we will, apart from records we are legally required to retain.

Your rights

Write to durlabhdarshan@techxr.co and you may ask to see the data we hold about you, correct it, or have it deleted. We will respond within 30 days.

Security

Data is encrypted in transit. Access to the database is restricted so that a signed-in customer can read only their own bookings, enforced by the database itself rather than by the app. Staff tools are access-controlled and every action a sevak takes is logged against the booking.