Service Delivery Policy

How the service is delivered

A sevak travels to the address you booked, within the 2-hour window you chose. He brings the headset and everything needed, sets up, shows the darshans you booked, and takes the equipment away with him.

No physical goods are sold, shipped or delivered by courier. There is no dispatch, no tracking number and no delivery address in the postal sense — only a visit address.

When

• Windows run from 7:00 am to 7:00 pm, seven days a week.
• Bookings need at least 4 hours' notice; the first window of the day closes at 5:00 pm the previous day.
• Bookings can be made up to 21 days ahead.

You are told by WhatsApp when the booking is confirmed and again when the sevak sets out.

Where

Within roughly 7 km of our Bhopal and Delhi centres. The booking page will not accept an address outside that area.

Travel

There is no travel charge. The sevak's journey is included in the ₹99 a darshan, which is why a visit is a minimum of 2 darshans — one does not cover the trip.

If the visit cannot happen

If the sevak cannot reach you, or nobody is at the address, the visit is recorded as not completed and our cancellation and refund policy applies.