Cancellation and Refund Policy

What you pay, and when

The full amount is paid online when you book, so at the point of cancellation we hold everything you have paid. Nothing is collected at the door.

Cancelling a booking

Contact us on durlabhdarshan@techxr.co with your registered mobile number and the date of your visit. We will confirm the cancellation to you.

• Cancelled more than 24 hours before your window starts — refunded in full.
• Cancelled within 24 hours of the window — refunded less ₹99, because the slot and the sevak's day are already committed.
• Nobody at the address during the window — refunded less ₹99. The sevak has already travelled.

If we cancel

If we cancel for any reason — illness, a breakdown, weather, or anything that makes the visit unsafe — everything you have paid is refunded in full, whenever the cancellation happens. We will tell you as soon as we know.

If a visit goes wrong

If the equipment fails, or you have to stop because someone feels unwell, you are refunded for the darshans you did not watch. If none could be shown, everything you paid is refunded in full.

If you are unhappy with a visit, tell us within 48 hours and we will look into it. We would rather return the money than have someone feel a darshan was spoiled.

How refunds are made

Refunds go back to the method you paid with. They are initiated within 2 working days of the cancellation being confirmed, and typically reach your account in 5–7 working days depending on your bank.